Veritas Sync
Support
Ask a how-to question below. The answers are written from how Sync works. For anything about your own store, email veritaslabsapp@gmail.com and we will reply within one business day. Include your store's myshopify.com domain and, if it concerns a specific product, its title — that is usually enough to find the cause in the sync history.
How the app decides what to do
Everything is driven by the tags on the product you publish from your print-on-demand provider. There is nothing to configure per product.
- Collections — tags matching a collection, such as
hoodiesorwomens - Markets — country tags such as
ukorus. With no country tag, the product is published to every market you sell in - Pricing — taken from the provider's cost price and multiplied by your markup; a
markup2.5style tag overrides the default - Alt text — set to the colour of the variant each image belongs to, so themes can show only the selected colour's images
- SEO — a new title taken from the design visible on the product image, plus a matching description
Common questions
A product published but nothing changed for a minute. That is intentional. Providers upload images and link them to variants after creating the product, so the app waits until the product stops changing before it acts. A large product takes longer than a small one.
Images for every colour show on the storefront. Alt text grouping only works when your provider links each image to a variant. If it does not, the app falls back to descriptive alt text and cannot group by colour.
Products already in my store were not updated. Use Sync existing products in the app's settings. Publishing rules apply to new publishes; existing products need that one-off run.
Nothing syncs at all. Check the app isn't paused, and that your trial or subscription is active — the dashboard badge shows both. If it reads Trial Ended, subscribing resumes syncing immediately.
Reporting a problem
Tell us what you published, what you expected, and what happened instead. If you can, include:
- Your store's myshopify.com domain
- The product title and its tags
- Roughly when you published it